Paul the manager is extremely rude, either needs sacked or re-trained. He is a perfect ex ample of how not to provide customer service. The umbrella of the company is disorganised and the engineers appear to be self employed. A total shambles from start to finish. Ultimately the last engineer put it right but only at the cost of lots of calls and more money than was agreed by Lorena? when I called up to explain the first engineer hadn’t fixed the problem. She provided good customer service and an agreed price. I then had an extremely angry call from Paul the manager who came on shouting - At utter disgrace and a disgusting angry car sales man attitude before he’d even said hello. I have never complained before and normally give a standard full marks review but absolutely not for this company. The only person who had good customer service was the woman called Lorena/ Loretta? . An utter disgrace from Paul and Luke the supervisor is a Paul in the making if he doesn’t get new management or also retained. I tried to zero rating but the website would allow me . I’ve marked as 1 as I assume this is the lowest.