the gentleman arrived and advised us that the problem was only a minor one, it turns out it was my tv that seemed to be the problem, he was very polite and a very good advert for your company, to save either one of us any embarrassment I agreed to pay the price he asked, it still shocked me that such a minor job could cost £80 + vat I am a proud pensioner and feel a fee of £40/45 would have been more appropriate and fair, I would like to think you understand the reason for my comments, therefore I would ask for a partial refund of approx 50% if that would be possible....regards Mr E Diprose