Dont get involved with them. I have been left with 2 massive O2 contracts which I apparently agreed to over the phone and when I asked for recording of conversation I was repeatedly sent a dead link. My signal has disappeared entirely at my home address and thier suggestion was to use a boost box which relies on and drains my VODAFONE wi-fi. After numerous complaints and exhausting all avenues and even an apology it turns out they are powerless to cancel my contract only 02 can (but wont). Might as well cut out the middle man and deal direct with service provider would be my advice to anyone thinking of going with ariel direct.