I had to make several calls to your office during the renewal of my insurance, as I required to effect a change to the Agreed Value of the vehicle, and had noticed some errors concerning my personal details on the documents, and wished to have these corrected. On the plus side, all your representatives with whom I have spoken have all been very helpful and courteous. However, despite having clearly indicated which details were wrong, and what the correct entries should have been, the policy documents were subsequently re-issued with the errors still uncorrected.