Some negatives feedback on here so thought my own experiences deserved comment. I Changed my car last week with only two weeks before renewal, have changed my job, and had two number plate changes, all at the same time so complicated to say the least, with fees the cost was a bit high. However, they took off their own commission £30 to help so the cost was at least fair. Actually they never charge when you move your private plates which seems fair as some work for them. They have also insured some fairly modified stuff when no one else would keeping me on the road for a fair cost. Anyway although been a customer for over twenty years on and off I wasn't going to renew as got an'introductory price'from another insurer that was cheaper. When I mentioned this they did price match pretty closely and also increased my mileage allowance and some other changes as well free. Nice helpful people on the phone often quite patient when like me often change cars and make policy amendments. In fact never had an unhelpful person ever. They once made a mistake admitted it and resolved very quickly on a price on renewal really only issue. Therefore, my experience over the years has also been good and to be fair some of the big insurers have very much worse customer service as my wife found out a few years back. Axa took four years to rectify a non fault accident claim whist charging astronomical renewals every year. No one was accountable over it. Therefore, I think at least Adrian Flux you can get hold of someone who will sort things out one way or another.