I contacted them to get car insurance because on their website they advertise that they can insure people with no driving history in the UK. I relocated back to the UK after 22 years and have no NCB. I made this very clear to them in the first phonecall. They said they were not able to insure me. The next day they called me and said they could insure me so I went ahead and purchased insurance. A month later I received a letter asking for documentation for proof of NCB in the USA. I never said I could provide this because I knew I couldn't! I contacted them straight away and they said they would listen to the two quote phonecall recordings and call me back. I didn't hear back from them so I called again later in the day and was told they are still waiting to listen to the recorded phonecalls. A week later still no response. I called them today and spoke to a very rude person called Jane. SHe said that Emma had called me twice on a landline and mobile number but hadn't left a message. After yelling at me and basically saying I was a liar she said she would email me transcripts of both phonecalls. I didn't receive them so I called back about ten minutes later and spoke to Dan. He said they do not transcribe phonecalls they only send the recordings to customers. I told him that Jane has just told me she was reading from a transcribed phone call when I was given my quote. He said that they do not have one .So basically Jane lied to me throughout the phonecall today and then put notes in my file with additional lies. Dan said he has send this to their complaints department. I am waiting to hear back from their complaints department now. I would avoid this insurance company at all costs. I never said I could prove NCB because I know I can't. Jane and Emma should not have jobs working with people at all. Their aggression was intense. I intend to contact the financial ombudsman again should this company not do the right thing. But I will never insure with them again. They are downright fraudulent. They promise they can insure you and then ask for proof that you never said you had. I was up front with them and stated several times that I have been driving for over 30 years in the USA and have never had an at fault accident but have never had car insurance in the UK and consequently cannot show NCB either in the UK or the USA. I have never had such a bad experience with a company before. Pay extra and go with a reputable company.