I was sent an insurance renewal from this company for my motorcycle. Before renewing I checked with insuresupermarket.com and found a slightly better price. I noticed that there was a note attached to the renewal notice, with a guarantee to beat any cheaper quote and so phoned them on the renewal line of 0844 381 6513 (BEWARE OF CALLING THIS) from my mobile and was aware there was a charge per minute but not how much that might actually be. There is no normal STD number offered to make contact. Much to my surprise I was waiting for 7.5 minutes before my call was answered by a person and all the while listened to automated messages of the various services offered by this company, none of which was relevant to my call. None were repeated and it appeared when all recorded messages were exhausted then the call was actually answered. After a short conversation I was asked to wait while discussion took place outside of my hearing re the cover I required and after 18 minutes + total was told they could not match the price as there were slight differences and therefore I reverted back to the other company . THE COST TO ME FOR THIS CALL WAS IN EXCESS OF £6.50!!!! This is totally unacceptable and I consider to be very sharp practice. Beware! Mr R Perry