Gemma
Absolutely disgusted in Adidas Absolutely disgusted in Adidas! They are taking peoples money and not sending orders. I have been informed by 2 of their "customer support team" (using that term extremely loosely - names of these members of staff who seem to be working if a sheet of automatic inhelpful resolutions to con customers out of more money are Yamini, Priya and Tracey), that there is an issue on their side, they have my item in stock but the only way they will solve this quickly is if I reorder and pay for the item again and then fight for a refund......they have my item in stock but are refusing to send it unless I pay again. I have now been waiting on an order for over 2 weeks! Absolutely shocking for such a large company, and to be charging customers twice due to their mistakes, when they have the items sitting in their stock room is robbery! I have now been trying to sort this since last week, I was advised at the weekend after hours of fighting for my order that I would be receiving an email as a priority with a new estimated delivery date (seen as we are now way past the date specified on my account), surprise surprise, another lie! After chasing again I'm now being told to wait another 48 hours for someone to look into this
1 year ago
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Adidas has a 4.4 average rating from 234 reviews

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Alice, Customer Support

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