I have been ordering from additional lengths for a good few years now. I'm a natural blonde but like to change my hair colour a lot (hence why I order hair extensions as I'm constantly getting it cut) All the mousy blonde to platinum blonde ultra nail tip hair extensions are great! The hair stays soft for the duration of me having them in (about 12-14 weeks for me) However, as previously mentioned I like to dye my hair. I've recently gone a dark brown (#4 for any fellow hairdressers) I thought I'd pay the bit extra for 22" but have to say am very disappointed. I darent take it up with company as previous experience proves how shocking their customer service can be. And also just reading their reviews I can tell they wouldn't care less. Anyway, after the first wash the hair was so knotty!!! I've been using their after care extension products but nothing's working!! I've only had them in 6 weeks and I've just got to get them out! It's hurting my head having to constantly de-tangle them! The hair sheds in the shower and it looks so dry. I then thought maybe I got a bad batch (it happens, I wanted to give them the benefit of the doubt because of how great previous hair has been) so I ordered more, this time in 'natural black' as I've since dyed my hair even darker. Well for a start it's no where near black, it's just a dark brown and from taking them out of the packet to check the colour I can already tell these are gunna be knotty too, I can't even run my fingers through it properly and it's still attached to the packaging so I've not done anything to them! Very upset :( am going to have to exchange them at the very least as it's not the right colour, won't be holding my breath for a refund though