I was very disappointed to have ordered next day delivery before 1pm at 6pm the previous day. To then be told that because I didn't pay before 3pm it was irrelevant! Why did I even get the option to pay £8.50 for a service that wasn't relevant?! When I rang at 1pm because my package hasn't arrived I was very rudely told I wouldn't be refunded the £8.50 as it was 'clearly stated' in the terms and conditions! Well I'm sorry but I wouldn't have spent £8.50 on a service that was never going to happen! You've lost what could've been a loyal, regular client due to uneccesary rudeness and general unhelpfulness