Ordered 2 photograph frames out of the leather range. Emailed with an enquiry prior to purchasing online. Response was almost immediate and answered my question in full. Placed my order over bank holiday weekend and was able to input discount code too. Today the packages arrived by trusted carrier. Packaging absolutely excellent all beautifully boxed with tissue paper. The frames are stunning and perfect for what I wanted. Thank you for a wonderful service Addison Ross- I will definitely be a returning customer your items are truly beautiful with service delivery second to none! Best wishes Donna