Product of good quality and exactly as stated.
However delivery with DPD dreadful! I was expecting delivery to my home address only to be informed by email that it was going to be delivered to local Halfords store! Took day off work to stay in for delivery.
DPD informed me that they would send a passcode to pick up goods from store but I didn’t get one from them. I went to store but they wouldn’t let me have the goods without the passcode. The goods were behind the counter waiting with my name on but I had to go home to wait for code.
I eventually after slot of effort and frustration got through to a customer advisor at DPD the next day, who said the goods had not been delivered to store yet. I politely disagreed as I had seen the goods the day before. After 15 minutes waiting on the phone the CSA said I could go collect the goods in store with ID. I went to store and the assistant just handed the goods over and did not verify my ID at all. Very frustrating! At last I got my goods but a day later than needed to be and missed giving my grand-daughter her birthday present on her birthday. Really annoying as I had paid for the privilege of choosing delivery date on purchase!
Not happy with delivery service and will not be using the company again!
5 years ago
Activity Toys Direct has a
4.6
average rating
from
2,911
reviews
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