Received a voucher to use with them from my parents and this is the worst company I have ever dealt with and its borderline as being a scam in my eyes. I called up to redeem my voucher 3 months after the purchase date after going through the booklet you get with the voucher and the majority of events no longer exist with the company. I was informed at the date of printing the booklets all the events were available and some may have been removed since then but that's not their responsibility since it was correct at the date of printing..the voucher was for £50 and all the events left to Choose from were valued at around £10-£20 (from looking at their direct websites). Complained about this and at the end of it they accepted no fault on their behalf and instead said it's my fault because my parents should have checked at the date of purchase. Ended up doing a small wine tasting event which we only got advised of the date after redeeming the voucher and there was only one date available in the next year (so we had to cancel other plans otherwise we would lose the voucher) , and despite losing £30 in value upon redeeming the voucher, had to pay another £10 to the hosting firm directly because that event was not covered by my voucher (I don't know what event was covered since that was the only one from April - December). All in all, do not buy vouchers with this firm, a lot cheaper and less stress giving cash or using the events as ideas and booking them directly yourself. Whoever is at the top of the Activity Superstore must be making a lot of money from innocent people that's all I can say...don't touch them with a barge pole!
1 Helpful Report
Posted 2 years ago
I am very sorry to hear that you did not have a great experience. It is with regret that on occasion, experiences or locations offered on the pack do discontinue. These can be for reasons beyond our control or it can be because we have had bad reviews and decided to the remove these to ensure our customers have the best experience.
If you would be so kind as to contact me with your voucher number, I will happily check the direct pricing with you and see what we can do for you.

Charlotte Howland
Activity Superstore Ltd
Posted 2 years ago
Activity Superstore Ltd is rated 3.71 based on 389 reviews

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