"ABSOLUTELY DISGUSTING!! No booking has been made, no emails replied too other than the generic 'you'll get a response within 5 working days', online chat closed too. I'm now trying to get my money back from Debenhams"
I am sorry that no booking has been made at this time. We respond to all emails received within a maximum of 5 working days. If you could kindly send your email chain onto me personally at firstname.lastname@example.org I will be happy to look into this further for you.