ACL is fantastic. I found it so hard to trust anyone following the advice of an adviser employed by Insight Financial Associates and realising that I has effectively lost my pension funds in a Resort Group ‘investment’ in Cape Verde. When I spoke to Cord, she was so understanding of how I felt and what the loss meant. She explained everything clearly and didn’t make any rash promises. She worked tirelessly going through mounds of paper work that I couldn’t bear to look at and put together a case for the Financial Ombudsman. After lots of delays, there was a judgement in my favour but Insight offered a sum that was not as much as it should have been. ACL paid for an independent actuarial calculation of what I should receive. Insight still offered below it. ACL then paid for a Statutory Demand, which finally did the trick. I received the full amount of compensation. Throughout the process, which took over two years, Cord kept in touch and ensured that I understood what was happening. I am sure that her expertise and persistence made all the difference. I could never have done it on my own and I am so grateful for all her hard work. She definitely earned her fee, which is lower than many other claims companies I looked at. I have no hesitation at all in recommending ACL.