My daughter took out insurance last night at 18.00 she then found out she had already had her insurance automatically renewed with her previous company, after having to wait until 9.00am to contact you to cancel she was on the phone for over 1 hour to a premium phone number at heaven knows what cost the agent wouldn’t give his name while quoting the cancellation charges as if by some miracle the welcome pack come through with him them saying it’s all in your welcome pack, what a rip off over £100 to cancel what, you must be very highly paid, the policy hadn’t even had time to commence Dread to think what would happen if you had to get through on an emergency Stay asY from this company