The company is actually a broker (But parades as an insurer on the comparison websites) Every time I call to change an address or a car, they hit you with a £45 admin fee (Free with other insurers) . That is if you are patient enough to stay on the line for 30 minutes + untill someone answers you. And to top it off, these brokers cant lift a finger even to check your licence. You have to download your licence summary/history from DVLa and submit to them (Every other insurer does it themselves) And to top it off, when you submit the summary using their recommended link, it never reaches them. end result you get letters threathening to cancel your insurance and you are back on the phone wasting valuable time trying to sort it out. Avoid at all costs!