I recently contacted a local waterproofing company to inspect basement water intrusion in my basement and perform necessary repairs to prevent potential basement humidity and damage to the foundation. Based on their recommendation and after a thorough explanation of the process, we agreed that they would install an internal French drain system. Upon the completion of the repairs, I observed several significant issues that were inconsistent with their earlier explanation, raising concerns about the optimal functioning of the system. Given the substantial cost of the repair and after conducting thorough research online, I reached out to Advanced Basement Solutions. Mr. Raymond Foulkes promptly reached out to me by phone. During our comprehensive 2-hour conversation that included a discussion and the exchange of relevant pictures via email, he examined the work carried out and advised that the contracted company had failed to install the required drain system correctly. Mr. Foulkes not only identified the issue but also extended an offer to provide support and guidance should I choose to address the matter independently. This level of expertise and commitment to customer satisfaction sets Advanced Basement Solutions apart.