The whole process was seamless. I placed my order on Monday morning. My new plates arrived on Tuesday morning, I forwarded on the V5C as requested. My new V5C arrived by the weekend. I could not fault the service on anything. I must confess to being nervous about the whole process, but I took up the offer of getting the new prints provided by Absolute Reg and also the admin fee for them to handle the registration process. In my opinion, this was money well spent. So I do not believe I could give anything other than a 5 star review and based on my experience - I can highly recommend.