Sales side of thing was pretty quick and smooth so can't really fault them on that. I did have a question when I noticed missing information on the order which meant I had to call up to double check things went through properly. The phone call didn't feel like it was handled very professionally and felt rushed with the person being pretty disinterested. All in all it was fine as it was just a minor query but was not the most pleasant phonecall. I dropped the stars rating a few because when the certificate came, it was accompanied by a full page "Fully Managed Transfer Offer" which had misleading information with the offer to transfer the registration for me "within 5 minutes over the phone" to "Save weeks of waiting with the DVLA" all for the price of £35.99 + VAT. This is completely misleading because you can do (and I did) the entire process online, in less than 5 minutes for free. I understand they are trying to make some money selling this service but they should NOT be claiming that you "Save weeks of waitingf with the DVLA, call us today". It does not take weeks if you do it online, and the chances are you have access to a computer to do it all online because you place the original order online. Had I not received this "Fully managed transfer offer" full page spread with my certificate I would have given a higher rating, but I don't appreciate the misleading claims in an attempt to get more money from a customer. By all means offer the service, but don't lie to people and claim it saves weeks, when all it does is save some hassle if people aren't internet savvy.