I was kept informed of each stage of the order process and although it took a while to be delivered, I knew exactly where it was in the production process, and understood the time period as both items were personalised. I took advantage of the 2for1 offer which was great - I’m not sure I would have paid full price for the items as they’re not sterling silver. The metal wasn’t as bright as my silver jewellery so looks dull when worn with my silver pieces. I ordered the locket but it is almost impossible to open! I ended up having to use tweezers to open it but I was really scared of scratching the metal. Not ideal as the photos inside are beautiful but I can’t really show anyone.