I ordered two bracelets & 4days later I received an email from Evri to say they had delivery of my parcel, then next day they sent my tracking details saying it would arrive at 2.30pm (Monday) but an hour later they messaged again to say there was a delay which would take 48hrs!!! After hearing no more I emailed Abbot Lyon to explain but they were already aware of the problem telling me that the packaging had been damaged but it would still be delivered within 48hrs but again after hearing no more I phoned Evris recorded line & was told to contact Abbot Lyon for either a replacement or a refund. I then contacted Abbot Lyon on their chat service who were very apologetic & said they would sent out a replacement to me which I was delighted with until anther message came through on the live chat saying this would be done in 48hrs once their investigation with Evri was finalised!!! I asked how many 48hrs did they require & in fairness it must be standard practice as the girl told me it would be sent out first class as soon as they could do so & I received an email last nite to say it had been picked out & was ready for despatch, then this morning I got another email at 09.02am saying that my order has been despatched so this has been a very good service from Abbot Lyon after no info whatsoever to help from Evri who make it almost impossible to contact them for info or help which makes it very frustrating as this entire situation has been caused by themselves & Abbot Lyon deserve very good feedback for the speed that they sent out a replacement order before they got the damaged one back from Evri…..although it is my guess that Evri delivered it to a wrong address instead of it being damaged in transit but as I said, Abbot Lyon definitely deserve credit for dealing with this problem so quickly, thank you.