Experience wasn't great. I was looking for some metallic finish labels with a matching wax ribbon. I found the labels easily enough, although the search facility on the site isn't as good or consistent as it could be. I couldn't find the wax ribbon anywere. Posted a question on the chat which promised a fast response. No response after an hour. I found the wax ribbon elsewhere, so ordered that from the other supplier and the labels rolls from AA Labels, all for next day delivery. The order was placed with more than 2 hours to go before the order cutoff time, and I paid £6.50 for Next Day delivery. Wax rolls arrived next day from the other supplier, but no labels from AA. Checked the site, found a reply had been posted to my question that morning (about 18 hours after my original request). When I tried to look at the reply, the web page refeshed and the reply was discarded because the chat was too old. The labels actually _shipped_ later that day, and arrived the following day. No refund given for shipping, although they knew they shipped a day late. The labels themselves are great, but the ordering process and web site could be significantly improved. I'll use them again, but only if I can't find the labels elsewhere, and won't bother paying for faster delivery.