I have always bought timberland products and ,generally been quite happy with the products but however the last pair of timberland boots i bought (having previously bought 3 of these pairs)calderbrook mid hiker nubuk boots ,lasted a couple of months (as the heel inside were down on the cuff ). Now after 6 months general wear ,have completely worn at the heel. They are classed as hiking boots and guaranteed to last longer than this. I was so unhappy with this that I contacted timberland directly sending photos and receipts.I wrote twice and their response was "not a product fault ". I pointed out that I had bought several pairs previously and they had lasted. She refused to uphold my complaint and left it at that. At well over a hundred pounds a pair I feel this is extremely poor customer service and reflects badly on the timberland brand name. I certainly will not be buying timberland products anymore!