OMG. How can such a great brand that sell such a quality product be so bad at customer service. I ordered 2 pairs of men’s size 12.5 boots. I received 2 pairs of woman’s size 5.5 boots. I spoke to the customer service department who advised to send back the products. They would refund once received but I couldn’t reorder until they received the boots back. I requested to speak to a manager, but was told they don’t have one. I rang back, and a different adviser offered to get me a call back from a manager. This didn’t happen. I sent the boots back on the 3rd of the month. They received them on the 9th. On the 16th I rang back to find out why I haven’t been refunded. Their reason was I didn’t send back the same product I ordered. I was promised a manager would call me before the day is over. Guess what! No call! No refund! No more of my custom! But they don’t care. Because they have a great product.