Staff are extremely rude despite being polite to them. I got hung up on twice. Driver called one single ring then also hung up. I thought paying for the biggest package would help but I was wrong. I explained what was wrong with my car and that it would need towed or put on a trailer but they wasted their own time sending a driver out to fix my car even though there’s a hole in the engine. I am now waiting longer for a trailer due to this. About 6 hours in total to recover my car 10 miles. If you see this review, please don’t sign up for this service. They’re slightly better than useless.