Contacted RAC at 12.10pm and was sent a link to fill in details on my mobile. Second call was to ask for £40 for a call out charge !!! Several messages came on my phone to say how busy they were. Eventually I received a call to say they were on there way to my car and gave a Teesside address an address where we had travelled from which was incorrect I had broken down at York. The driver said he would have to get in touch with the Yorkshire area office as he was based at Teesside, so I was back to square one !!! Another call came to say sorry for their mistake and that i had given the correct York address and they would be there ASAP. I had mentioned several times that we were two ladies on our own aged 77 and 86 and could they now class this problem as URGENT. When at last the RAC car mechanic turned up and looked at my car he could not do a repair so he forwarded a message on his tablet for the car to be transported back home to Teesside. When i asked if he could put on his tablet this matter was urgent we were 77/86 frozen and no toilets and said we had been waiting for hours he said " I cant do that, you just have to wait till the transporter gets here and left. The transporter came at 17.18 p.m he was from an Independent company and looked after us so well great service. Put the heater on full blast to thaw us out. So this was a terrible experience, it took from the first contact at 12.10 to 17.18 when the transporter turned up. The service was poor and mistakes were made (incorrect address) so NO I will not be using the services of the R A C ever again.