Had a tyre burst in Jedburgh contacted Rac at around 21.00hrs and they never came just sent texts till 23.30 to say they were extremely busy. We called them several times and they continued to pass me on to Mercedes Benz. They booked a courier different times with the taxi to carry us home since it was a Saturday into Sunday morning. The 24hrs response came at around 03.30 am to collect the car to the storage and taxi was booked for 05.20am suggesting almost 2hrs of us waiting in the cold in the middle of early hours of the morning for the taxi in the dark and cold. The 24hrs response driver was not prepared to wait coz of his own reasons and was suggesting I leave the car keys at a garage nearby or under the car tyre so that when he comes they will tour the car which was uncomfortable for me and I told him and he left saying the car won't be toured because he could not wait until taxi comes because RAC and Mercedes could not give a specific ETA. We spent almost 9hrs because we where in a rural area and not same priority since allocation was done by priority. They guy we spoke to even suggest that we went back to where we were coming from so we wait for taxi there, which was in Edinburgh. I suggested I wont leave the keys with anyone who is not the recovery person or under the tyre as suggested since it was not 100% and the guy we spoke to stated that the car had to be attended and toured with specialist equipment without the keys. The taxi came at 0645 instead of 05.20. The whole experience was disgusting. Paying for Rac roadside recovery for so many years only to be treated with less priority for 9hrs. Four women were left vulnerable, in the cold for 9 hrs!!