Over the years, QVC, has really gone downhill. Their warehouse/packaging are paid for sending broken items, wrong items, and poorly packaged items. When you get a small item in a large box, and it is flopping around during transit, it only goes that they NEED TO TRAIN their warehouse workers. When you receive an item purchased from QVC, YOU ARE ENTITLED TO A FULL REFUND, INCLUDING SHIPPING AND HANDLING and FREE RETURN SHIPPING AND HANDLING. A lot of people don't know that and Qvc doesn't bother to tell them. If items are sent out broken or damaged, a lot of people won't bother to send them back, thinking that they, the buyers, will have to pay for the return shipping. It is FREE when an item is broken, damaged, parts missing, wrong color/item sent, etc. Don't keep broken items, write a note, put inside the box with return slip stating that you are entitled to a full refund, including s/h, plus return shipping. It's time the customers take control. QVC should automatically do this for the customers, but that is not the case.