Have used Parcel Monkey a few times. We accept that sometimes things can go wrong, however, you expect responsibility to be taken and the matter sorted - not so with Parcel Monkey. DX Freight lost a parcel - we had to prove that the driver collected it by giving video evidence. We chased a response many, many times and kept get delay after delay. Eventually, Parcel Monkey then referred us to their T&C's that no claim would be paid as it was outside their time limitation, despite that they were responsible for the delay. To this day, they have not recompensed for the delivery charge or the lost item - nothing! It leaves us around £400 out of pocket. I only typically leave a review of something good, but, this example from a company is so very bad that I am compelled to leave this review and disclose the poor business ethics behind Parcel Monkey.