You will know what I mean when you need to raise an issue with them. Then you will know what 'absolute bunch of monkeys' actually means. I booked a parcel to be sent through parcel monkey and I selected a Parcelforce service to be collected by driver who would be bringing the labelling. I chose to pay a couple of quid extra for insurance as it was a valuable item. It was much cheaper booking through Parcelmonkey, even though it was still going through Parcelforce, which was suspicous and too good to be true basically. A rough and unkempt man came in a plain white van and took the parcel and did not give me any receipt of collection and told my son that it would be sent by email because it was booked online. I tracked the parcel on Parcelforce's website about a week later and it showed that is had been collected, but was never logged in at the very next stop: the local collection depot. I spoke to Parcelforce who were very responsive and the next day they confirmed that the parcel was irrecoverably lost and I should submit a claim through Parcel Monkey, which I did online on their website and uploaded a photo of the parcel, as well as the paypal receipt showing that the I refunded the guy who bought the item from me in full. They already have the tracking number and they can see for themselves that it is showing as collected and nothing further. That was on the 13th Dec. That's when the talking to monkeys started. It is now 7th Jan and Parcel Monkeys say they are still chasing Parcelforce. For what exactly I don't know. The parcel was insured, they lost it and now they are stalling trying every trick in the book asking me for descriptions of parcel, description of packaging, proof of collection etc. Here is a summary of their Monkey responses, all of which I replied to instantly, and bear in mind that from the very beginning they already had all of the information requested, including what was in the parcel: 13th Dec: "courier looking into it" 14th Dec: Can you please provide a full detailed description of how the item was packaged along with a collection receipt if this is possible and the date you have advised the item actually left them. 17th Dec: "Did the courier provide a collection receipt upon collection? Please be advised that this information is being asked by the courier in order to further investigate this matter. " 17th Dec: "Can you please provide a full detailed description of how the item was packaged so that we can forward it to the courier." 21st Dec: "Do you have the collection receipt?" 21st Dec: "we are doing our best to expedite on this matter" 21st Dec: "Please can you also advise what is inside the item here?" 22nd Dec: "we have already rechased the courier regarding this matter" 7th Jan: "I will now forward this to the relevant department to assist you further in this matter."