Absolutely disgusted by Parcel Monkey. I sent a wheelchair abroad with this courier which arrived VERY late and damaged. When I contacted them to complain about the damage (with proof of photos etc) I was told I was outside the 5 days from delivery, so I couldn't complain. The delivery date that they state is actually the date it arrived at the sorting office in the country, not the destination (which took another 8 days to get the parcel to!). It was signed for when it (finally) got delivered (which I have proof of) but Parcel Monkey won't take that on board and still state they are correct... How on earth do they work that out? They didn't forfil their end of the contract as the parcel was delivered a lot later than they stated (I paid for a set date delivery) and it arrived damaged (I also paid extra for courier insurance with them)! I took before photos and packaging photos in the hope that I was covering myself and the receivers from a problem like this... Yet, here we are! I am out of pocket the courier costs (which was £115.00) and the wheel chair needs repairing (which I'm having to pay for!). Don't use this company... Horrendous experience!