Tldr: don't use Parcel Monkey. Cancelled my overseas shipment service and failed to return my package after it got stuck in USPS postal system. Customer service can't/won't help. Long version: I cannot understate what an awful experience this has been. I wanted to send a small box from the US to the UK to a friend and Parcel Monkey seemed like a quick but affordable option. Shipped it April 21st and the tracker number provided ceased to show any progress after a week or so. On May 11, I get notification that the service has been suspended by the courier Asendia and that the package would be returned to the mailing address. Okay, not great, but I received a refund for what I paid to ship and supposedly the package was back on the way via USPS. The package failed to be delivered when it was dispatched by the local post office, but I assumed that they would re-attempt delivery. Nope. The package started crossing the US, first to Iowa and has been Kansas City at a post office being "prepared for delivery" since May 19. Parcel Monkey customer service has supposedly confirmed that the return address provided is correct on the package, but who knows-- they could be just checking the address I input on their site. Any attempts to get Parcel Monkey's assistance on resolving what's happening to the package has resulted in bland statements that they're investigating and suggestions that I should work with the Postal Service. Parcel Monkey can't even get a simple postal service package that never left the country returned to the originating address, and there supposed to ship things overseas?! Their customer service is completely online and there's no phone number to contact. Parcel Monkey offered reasonable prices and what seemed like I good service, but like the old saying, if it's too good to be true, it probably is.