This company is allowing their couriers to scam customers. My parcel to the USA was sent via them and my measurments and weight which I checked three times to make sure they were correct, even allowing a bit extra for mistakes. The parcel 27cm x27cm x20cm 2.7 kilo cost £37.78 which was about the usual price of the size parcel I send every year. The courier state it was much larger by almost twice the size and gave me a surcharge of £51.59 making the total cost £89.37 which was considerably more than Royal Mail had assessed it....and they agreed with my weight and measurements. Parcel Monkey have done nothing to help me despite several e mails from me. Parcel Monkey have allowed one of their couriers to scam me with no recourse. AVOID AT ALL COST.