THEY RUINED MINE AND MY FAMILY'S CHRISTMAS1!!! + DPD Absolutely the worst company I came acrossed! I ordered a parcel to be delivered to Czech Republic as I wanted to send some Christmas present to my family. The courier picked up my parcel on 14th December (standart delivery up to 7 days). My family didnt received any package and I never heard from them since pick up so I contacted them today (23rd December). I was told my package is shown as "parcel for return" as there was some issues and they could not send it. My question was why I wasn't contacted before and not until I contacted them we could avoid any trouble? Tomorrow is Christmas Day in my country so it's too late to send it and even though I am flying tomorrow home I cannot take the presents with me as I will receive them in like one week time as I was told by costumer service. So save yourself the trouble by hiring this company. We gonna have christmas without presents. Thank you so much Parcel Monkey UK