I have been a customer with this company for a long time. I ordered a large Yankee candle jar for a Christmas present and it was delivered on 17th December. I opened the box only to find the jar completely shattered and pieces of broken glass. I took photographs to email to littlewoods as I thought that due to health and safety issues it wouldn't be able to be returned. I couldn't find email address and phoned customer services to inform them and ask for email address. However I was told that they wouldn't accept photographs and the only way it would be credited back to me was if it was returned to warehouse. Why would any decent company want to place customers and staff to risk of injury. Completely unbelievable. I had already carefully disposed of it. Now I am out 21.99 for this item and have to find replacement gift.