This company has gone terrible since the call centre has been moved from the UK. Been a customer for 16 years with the maximum credit limit and ordered thousands of pounds of goods in that time. regretfully, the time has come to cancel the account. I ordered a Bed and Mattress and paid the addiitonal £35.00 to have the delivery drivers take away my old bed and mattress. The delivery drivers bluntly refused to take away the old bed and mattress even though it had been paid for and was in such a rush to get away, would not bother to contact the office to confirm we had paid for the collection of the old items. Called Littlewoods' south african call centre the same day to be advised that they would re-schedule the collection for the following day. The following day I received an email from Littlewoods confirming the cancellation of my order and asking I call them to arrange for collection of the new bed and mattress and my account had been refunded. I then call LIttlewoods again who advise that the person I initially spoke to cancelled the whole order, refunded my account awaiting return of the new items and that I will not get the old bed and mattress taken away today as I had thought. as you would in this scanario, I demanded that they honour the order and arrange to have the old bed and mattress collected - and I was told that they had refunded the £35.00 collection fee and that I would now have to arrange for the disposal myself !! Asked to speak to a supervisor/manager and was cut off - then spoke to another lady who reinstated the order but said that they would not be able to get the courier to come back just for a collection. I asked to speak to a manager but was told I couldn't so asked to make a complaint and she had to transfer me to another department. Said that they would investigate and placed a £10 credit on my account - still out of pocket, as my local council charge £35.00 to pick up large bulky items. All in all, awful company with zero customer service. If you want my custom back, you bring back UK call centres - otherwise, see ya later............