I purchased 2 leather sofas from the "Islington" range, and I paid by debit card. On arrival the sofas were as hard as rock, not at all on the comfort level of the ones in the showroom. I went back to the shop to complain and was told they couldnt do anything and I had to contact customer services. Harveys sent a technician to "assess the damage" (there was no damage) and was told that someone from customer services would contact me. After 3 weeks still no contact from them, I tried numerous times to contact them myself by phone and email to no avail, (long queues and no reply to emails) so I returned to the shop and the assistant managed to contact customer services only to be told that I had to write to head office and that they would probably require me to get my own independent surveyor at my own cost and I could take it to the furniture Ombudsman. I am now stuck with these sofas to avoid the long delay in doing this and all the time consuming/fobbing off advice from Customer Services. I'm writing this review to warn people of the perils of paying by cash/debit card. Had I bought them on credit I may have had a 14 day cooling off period (In consumer rights legislation and practice, a cooling-off period is a period of time following a purchase when the purchaser may choose to cancel a purchase, and return goods which have been supplied, for any reason, and obtain a full refund)