My husband and I purchased two sofas from Harvey’s Derby store and one of the sofas arrived faulty . One of the back cushion covers on a four seater sofa had a discolouration  in it , of green colour in a  thick line right across it on a grey sofa . This was noted done by the staff at Harvey’s and customer services called me promptly and arranged for a technician to come out . A few weeks later the technician came out to me . He saw the fault and agreed it needed replacing . I also mentioned that the same cushion had not got enough stuffing in it and what can I do to correct this as there was a big dint in the cushion constantly even before we sat on it as it’s new and a room We don’t use often . The man told me the weight was correct which I understood then as you have a weight to follow , but he then proceeded to tell me to stuff it myself either going to a shop to get stuffing or using “quote “ old sheets and things “unquote “ I was shocked at this and said one I should have to do this when we have spent thousands on two sofas and two surly If I did do this it would ruin my warranty . I would not and have not filled it myself.He didn’t explain anything else just said we need to replace it and left . So I had to ring your customer services the next day to find out what the protocol was as I wasn’t told how long it takes for replacement , if I have to collect it fromStore or if it arrived in the post etc. I was told 2/4 weeks for delivery and a technician would be sent with it to put the replacement  on .He came  out to me in September . I rang  three times to find updates out as no one got InTouch with me after this time and Just over  Two months  later I still didn’t get a call back of an update of any kind  even though I was told I would get an update as it had gone over the time and they said there’s a delay on the part and they don’t know how long it would take . I finally rang again the other day  as it’s way over the time and no update to be told they had been trying to call us but no one had many any call to my phone as I have had no miss calls at all and I desperately want to hear from you to get our sofa corrected , and I’ve been calling for weeks to check up on this only to be told no update no parts . So a date was booked and I booked time off work today to be here for the technician, the technician arrived today and a lovely technician to be fair , but he brought with him the cushion cover replacement and it was wrapped in a bag folded and sealed tightly which gave it a crease in the material that marked the actual Cover so it was no good , then to our amazement the cushion cover was documented as a two seater replacement and mines clearly a four seater so the cushion cover was half the size it needed to be , so the technician could not fix the issue . I’m so fed up and deflated over this as I’ve patiently waited for  months and months for this to be corrected and still we have a faulty sofa . We have a brand  new home and wanted allOur new things to be at its best and it’s not . The customer care I feel is awful and it feels like I have been spending way to much time on sorting this out myself with many phone calls and timeOff work and STILL we have no results . We now know we have many more months toWait again for our part to be made and appointments made to get this in place correctly . I was so Excited to get our new sofas as we purchased  two and we picked Harvey’s because they seem to be the best and we loved the sofasWe found only to have all this happen and still have a  faulty sofa . We have rang Harvey’s derby but no one wants to chase this up for us we’ve just been told to Email you  here , AGAIN sorting out issues not caused by ourselves on our own . Harveys store did not wish to assist me with this problem but gave me an email to contact customer services so I wrote this email out and the email address is not real !!!! I give up!!!!!!!!!!!!