I'm yet another customer in this pool of complaints. Ordered a sofa in November which was due for delivery today, sorted the finance 5 days before which is mandatory to complete before delivery. We get an SMS saying sofas are ready for delivery on 11.12.19. My husband calls Harvey's yesterday to ask what time delivery will be done but they tell him the paperwork has a problem and they can't deliver till 31 December. We call the store and the manager forgot to click a button. They can't loan a sofa, they can't compensate in any way until delivery. They can't do anything and there is Christmas coming up we have no where to sit. The store says call customer service and customer service says call your store. We're hanging in the middle. Extremely poor service. I wish I read these reviews before buying from them. By far the worst company to deal with.