Bought table and chairs from Harvey's. The table was damaged and 5 of the 6 chairs wobbled. Called them and offered replacement or refund. We opted for replacement as we liked the items. The replacement table is two tone legs one colour top the other. The delivery driver started building the first two replacement chairs which both wobbled he didn't think it worthwhile completing the rest. Emailed Harvey's no response. Called asking for call back no response. Called again hung on for around an hour and spoke to someone who said the item would have to be independently assessed before a replacement would be sent. The independent assessor are part owned by guess who...... Harvey's!!!!! What is also,interesting when you complain you get a standard response that emails answered with 5 working days due to volume of complaint emails they receive!!!! At least they being honest their item should are rubbish. Don't use avoid like plague.
4 years ago
Harveysfurniture has a
1.2
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