Ordered a sofa - arrived piece missing- told would have in few days...then 15wks..so they cancelled that and re ordered - advising me I could arrange disposal of old sofa as I could keep hold of this one... 15 wks later new sofa delivery attempted ..actual seat missing this time so rejected delivery as not happy to wait again. Cancelled everything and went dfs.. - Harvey's never notified finance company of anything so they are taking payments for something I don't have - and currently have no sofa to sit on whilst waiting for delivery- was advised this would never happen but its had to because the finance company will continue to take payments until It was collected and until Harvey's decide to let them know they completely cocked it all up! Disgrace of a company will never ever order from them ever and will advise others customer service appalling no one knows what the hell they are talking about and you never get that promised call back... Currently have no sofa but the sooner my dealings with them are over the better! Advise all to avoid them completly. I'm now suffering through no fault of my own and fuming that I'm not the only one who's still having bad experience with them . They need bbc watchdog to look into them so people can be warned what they could be letting themselves in for when doing something as simple as ordering a new sofa !