“Bought a lovely 3 piece sofa. I told the guy selling it to me I was in the process of moving home and for the new sofa to be sent to my new address but to use my current address as my billing address for payment as all my cards etc still registered at my current address.
Pretty simple right? Deliver to the new address but pay using current address so payment will go through.
They deliver the sofa to my current address (which btw is only 100 yards from my new address) I actually see the van at my old address and run over to let them know there has been a mistake and they need to move the van to my new address just up the road.
You would have thought I was asking them to carry the sofa up a 100 flights of stairs, the reaction I got was laughable.
The driver told me no chance. He delivers to the address which is on the line.
I call up customer support right there and they say they need to take the sofa back to the shop as it's against the law to deliver to an address not on the order form. WHAT??
This is your fault I say. I gave you the correct address.
Long story short they take away the sofa and I spend the rest of the day talking to support and managers about the error on their part.
The manager was totally rude and unhelpful.
They said they can deliver after the Christmas holidays, leaving us without any sofa at all in our new home for two weeks.
An utter joke and after many more calls they reluctantly agreed to send me a 2 seater couch as a temporary solution if I paid for or brought a van to pick it up or they would charge me to hire a small van to bring it.
Freaking incredible.. I will NEVER ever use this company again. Total joke in all departments and I had to stop myself from going into the store for a showdown with the very cheeky, rude and totally unprofessional manager at the Hillington Branch.
Take your business elsewhere if you want a good service.”
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