I wouldn't fault the customer service we received at the Coventry store by the store manager but somehow felt cheated and let down by Harveys customer services. We placed our first order in December and received all three items in April completely damaged in delivery. Six months on still waiting for our replacement order. Customer services are absolutely useless with passing the information onto finance company to stop the payments. Please think twice before you purchase anything from this company. Customer services team members are great at blaming finance company or keep passing your call to different departments to hear the same answer, sorry can't help you contact the finance company to stop the payments. We would not recommend Harvey's to any of our friends or Family. Our new furniture purchase has turned into complete nightmare!!!!