At the front end of the process it was no problem. The store staff we friendly and polite and knowledgeable. Purhcased/arranged delivery of a 3 and 2 seater sofa with a 4 week leadtime (4 weeks is good). 4 weeks later - they delivered when they said they would - the 3 seater was delivered/assembled ok. The 2 seater however did not - they sent two right hand facing portions instead of a left and a right hand side portion. Delivery folks were suitably embarrased and promptly blamed their warehouse for the fault. Was told to keep the mismatched 2 seater as I would get re-delivery quicker if I kept it. Phoned customer services the next day and was told to call back in 48hrs for an answer regarding re-delivery. Phoned and got through after about 40 mins to be told that I had to phone local branch to arrange re-delivery. Phoned local branch and got told that the guy dealing who deals with this sort of thing was off and would be in next day. Phoned next day and was told re-delivery would be Saturday. I came down from Edinburgh (2hrs + in car) to take this - only to find that they had delivered 2 right hand modules again. Was told they would ring me to re-arrange for the 3rd time. Sent 2 letters of complaint to their e-mail address - these were ignored. Did not hear anything back from them at all and I had to phone up again 4 days later to get another date for delivery - this time for Monday (I had to take another day off work). Missing item was delivered, but delivery guys were rude and made a big fuss of taking the extra item left over - saying that they had not been told to pick anything up. Overall - 9 weeks from start to finish. Total hassle, inept customer services and poor communication. Harveys - you need to sort out your logistics tail/comms - they are shockingly poor. Will not touch your products with a barge pole and will be broadcasting my experience to everyone I know.