Fiona
Would give 0 stars if I could. AVOID AVOID AVOID. My Geneva sofa actually arrived a week early. And that's the only positive thing I can say. Within 6 weeks the left and right side dipped...badly. the left side is so bad you are sitting on the frame. Customer Service is awful 0 stars. 27th in queue at one point. Endless phone calls to arrange a repair man. Had to waste a days holiday for LIAR Nigel from Furniture Care to tell me sofa foam was faulty then go back and tell Harveys my sofa was ok. Do not let him in your house...he will just lie and waste your time. One week later I had to chase Harvey's and on Nigel report they had closed my complaint...without telling me. Eventually they agreed to a 2nd inspection. 2nd repair man agreed faulty foam. One week later had to chase Harvey's again. My only option is repair? So, I'm having to waste a 3rd holiday and have repaired my now 12 week old sofa. Not happy - Harvey's is the worst company I have ever dealt with. Appauling customer sevice....wonder how long my repair will last?
5 years ago
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Harveysfurniture has a 1.2 average rating from 495 reviews

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