Appalling service! Wouldn't even call it service actually. Fault developed on arm of sofa they sent engineer who told us 'I'm not surprised it's made of cardboard" and went on to show us the same fault in another 2 arms but then submitted his report saying it was accidental damage. Harveys told us to claim out insurance we had taken out with them. Under duress I claimed them who then advised me it wasn't covered. So not only is the product poor quality the sales/customer service team don't even know their add ons. Now having to pay for an independent report which harveys say they will reimburse if it comes back as a manufacturing defect. 3 months so far...........