"This has been a terrible experience. Someone was sent out to look at faults but he was rude and obnoxious and left very quickly. Since then I have hung on the phone on 4 occasions the last was for 2hrs. Wish I had never brought from Harvey's. NOT had this a year yet and it is falling apart. Appalling quality considering we paid over £3k. Want them to take the bloody thing back and give me my money to buy something worth the money"