Kelly Asher
Disgusted with your service!!!! On 1st September I purchased this table I was told 8 weeks delivery and promised in time for Christmas! Happy of course!!! On 3rd November I booked the day off work and waited in! And the table never made it on the delivery truck! Only the sofa I gave you the benefit of the doubt and thought ok these things happen and then re booked delivery for 17th November! On 17th November I then booked off another day and paid for Saturday delivery and the table that I had now been waiting for for 12 weeks turned up! Smashed to bits!!! I was then told customer services would call me back after 48 hours- did they! No!!! I drive to the Taunton store and show the pictures to the store manager Dan (who I haven’t a single complaint about) he has been most helpful! However I was told the the earliest delivery would be 20th November I asked if I could be loaned the exact same table from the Taunton store in the mean time and was told no that wasn’t possible! I still never had an apology from customer services! So of course I then booked off work the 3rd day!!!! the 20th of December and waited in patiently and yes finally my table arrived after 16 weeks of waiting!! And low and behold it’s smashed to pieces again!!!!!!!!! So I’m now taking to the power of social media to share my story so that someone actually calls me back and gets me a table by Christmas!!! Otherwise it will be Christmas dinner on the floor 😢😢😢😢😢 I’m now out of pocket a table 💰 I’ve booked 3 days off work and still have no table And am going to have to eat Christmas dinner on the floor! Perfect Harvey’s!!! Thank you for a disgusting service! Poor customer service, poor handling of your products, putting me out of holiday days left! Not calling me back when you said you would! For tuning my Christmas, not loaning me a table for Christmas! And best of all giving me no idea of when I will be able to get my table delivered!!!! If you wish to co tact me- which I’m sure you won’t as it’s been 16 weeks so why start now hey my order number is BR0692-46926955 And don’t call to apologise I’ve herd it all before actually do something about it!!! And your slogan is ‘relax we’ve got you covered’ Terrible just terrible
5 years ago
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Harveysfurniture has a 1.2 average rating from 495 reviews

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