When we Brought 2 2 seater sofa we told them we live on the 2nd floor they said no problem had them delivered last October one got damage beyond repair .They offered 2 replacement which was great but before they would deliver them they ask me to sign a waiver, so if they got damage on delivery it would be down to me which I refused as it was their responsibility to deliver the items in one piece.Went to the shop on 5/04/2018 and spoke to manager who then e mailed customer service and ask them to ring me . Well today is the 10/04/2017 and I am still waiting for this to be resolved